According to the subject, the IRS provides taxpayers with free customer phone services. If you’ve ever tried to contact the IRS during tax season, you know it can be a nightmare. Simply put, there never appears to be enough customer support representatives available to answer your call. According to the IRS, the average wait time is 17 minutes during tax season and 27 minutes during post-filing season. Here’s what you can do to get easy access to IRS agent.

Contact the IRS agent directly
When you are unable to communicate with an IRS agent, you need follow a certain procedure to eventually connect to IRS customer service. Even though there are several steps required, the IRS system now allows you to use this tactic. The IRS may make system updates over time, which could affect how you can directly contact an agent. The only option you have at this time to speak with an IRS agent in person is as follows:

Call the IRS at the IRS payment phone number. They can be reached at 1-800-829-1040. Remember to call the number from 7 a.m. to 7 p.m., Monday to Friday. The automated system will prompt you to select your preferred language. Select “Personal Income Tax” from option 2 after selecting your language. For “form, tax history, or payment,” choose 1. Then you’ll have to provide your Social Security number. Do not, however, begin to enter it just yet.

The Social Security number will be questioned twice. Consequently, don’t respond. Next, choose option 2 for individual tax inquiries from the new menu. Then, hit 4 for each additional question. The system will finally permit you to speak with an IRS representative directly. You must first establish your identity on the phone with an IRS telephone assistor to continue.
Before you call, make sure to have the following information:
ITIN or Social Security number.
Birthdate.
Filing status.
The tax return you are asking about.
The prior-year return.

Any correspondence you’ve received from the IRS (via email or your online account) should also be conveyed for complete information.

Most of the time, the information you require is in the upper right-hand corner of the notice or letter when you receive an IRS notice and need to contact to speak with an IRS representative. It contains the direct contact information for the IRS agent handling your case. Therefore you must read it carefully.

IRS contact numbers
1-800-829-1040: For answers to specific tax questions and one-on-one support, call this main customer care tax assistance hotline for the IRS payment phone number. The hotline is accessible from 7:00 a.m. to 7:00 p.m. local time zone, Monday to Friday.

1-800-829-1954: To verify the status of your tax refund or if you received your return check, but it was misplaced or destroyed, dial the automated Refund Hotline. Your Social Security number, filing status, and refund amount must all be entered on your return.

800-819-9835: For economic impact payments

800-829-1040 (7 a.m. to 7 p.m. local time): Individual taxpayers

800-829-4933 (7 a.m. to 7 p.m. local time): Organizations

877-829-5500 (8 a.m. to 5 p.m. local time): Taxes for non-profits

866-699-4083 (8 a.m. to 3:30 p.m. EST): For estate and gift taxes

866-699-4096 (8 a.m. to 6 p.m. EST): Taxes on excise

800-829-4059: For hearing-impaired callers

The IRS offers specific tools to assist overseas taxpayers in filing their taxes and contacting the IRS payment phone number from abroad.

Get in touch with the Taxpayer Advocate Service Center
You can also give the local Taxpayer Advocate Service center a call. This facility, which is not affiliated with the IRS, offers assistance to those facing issues they cannot resolve on their own.

Every state has at least one Taxpayer Advocate Service Centre. Additionally, you should be aware that the centers are independent of the local IRS office and answer to the National Taxpayer Advocate Service.

Best timings to call IRS
Generally, early morning and end of the week are the ideal times to call the IRS. The busiest days are usually Mondays and Tuesdays, so you might want to avoid calling on those days. However, there are other hectic periods, such as Presidents Day weekend and close to the filing deadline.

However, because the IRS hires more employees during tax season, wait times are unexpectedly shorter. According to the IRS, the average wait time to speak with an agent during tax season is 17 minutes. Wait times average 27 minutes from May to December, outside tax season. Depending on the reason you’re contacting, the wait time on the IRS payment phone number can change. The IRS’s backlog and subsequent personnel shortages make wait times potentially much longer. We hope this post helps you the next time you need yo contact the IRS customer service agent.